Customer service automation with a human touch
Your customers can now log complaints, track complaints status, review repair progress, approve repair estimates and even pay for repairs.
They can exchange messages and photos with you and ship and receive parts.
Customer service automation with focus on predictability
Your customer will love the convenience, the ease of use and transparency
Log all tickets
Miss no ticket- your customer will log on the app and get an acknowledgement
Share repair estimates
Share itemized repair estimates for parts, labour and even courier charges if shipment is involved
Get paid, repair and invoice
Your customer will pay against the estimate, you will repair and invoice for the work done.
NO DELAYS, NO GAPS, TRANSPARENT WORKING
Share actual repair stage and status; get approvals and payments
As you inspect the defective equipment in your service center, send an itemized estimate for repair. The estimate instantly reaches your customer using the Grahak Setu app and with an online payment link.
The moment the customer approves the payment, your ticket status changes to approved and it is automatically queued for repair.
INSTANTLY LOG REPAIR TICKETS
No more phone calls, no delays, no waiting
Past working hours? No problem.
You customers are no longer limited by the clock. Enable the Grahak Setu app for your customers, and they will be able to log a service ticket at any time of the night or day and what more, the repair status is always available – updated.
You can even exchange messages with your customers and clarify their doubts.