Customer service automation with a human touch

Your customers can now log complaints, track complaints status, review repair progress, approve repair estimates and even pay for repairs. 

They can exchange messages and photos with you and ship and receive parts.

24/ 7!

Customer service automation with focus on predictability

Your customer will love the convenience, the ease of use and transparency

Log all tickets

Miss no ticket- your customer will log on the app and get an acknowledgement

Share repair estimates

Share itemized repair estimates for parts, labour and even courier charges if shipment is involved

Get paid, repair and invoice

Your customer will pay against the estimate, you will repair and invoice for the work done.


Share actual repair stage and status; get approvals and payments

As you inspect the defective equipment in your service center, send an itemized estimate for repair. The estimate instantly reaches your customer using the Grahak Setu app and with an online payment link.

The moment the customer approves the payment, your ticket status changes to approved and it is automatically queued for repair.


No more phone calls, no delays, no waiting

Past working hours? No problem.

You customers are no longer limited by the clock. Enable the Grahak Setu app for your customers, and they will be able to log a service ticket at any time of the night or day and what more, the repair status is always available – updated. 

You can even exchange messages with your customers and clarify their doubts.

We have finally the time to focus on
Brittany Foxx